Obtaining the text in a messy PDF file is more problematic than it is helpful. The problem does not lie in the ability to transform pixels into text, but rather, in maintaining the structure of the document...

Introduction customer annoyance from wait times. Calls arrive randomly, so wait time X follows an Exponential distribution—most waits are short, a few are painfully long. Now I’d argue that annoyance isn’t...

Jami’s Top 5 cards of 2025 Hello everyone! I hope you’re all gearing up for the holiday season. It is shocking how fast the season has arrived! It has been such a joyful year for me, creating cards for...